Transcribe customer calls

What a call transcript is good for

• ·Reviewing a call in a few minutes of reading instead of re-listening to the whole thing.
• ·Finding the exact point where a customer mentioned a competitor, a deadline or a price: search the text, then play that timestamp.
• ·Copying what the customer actually said into a CRM note, a ticket or a follow-up email, instead of paraphrasing from memory.
• ·Coaching: sit down with a rep, read the lines together and play the moments that matter.
• ·Support quality checks: put a handful of calls into a spreadsheet and look for the same question coming up again.

From recording to notes

1. Get the recording as a file. Call recorders and conferencing apps usually let you download or share the audio or video; there is no link input here and no integration with any phone or CRM system, so you upload the file yourself.
2. Drop it in the box above. Leave the language on automatic unless the call is short or mixes languages.
3. Read the transcript with the audio on. Fix customer names, product names and numbers first: they are where automatic transcription slips most.
4. With a free account, turn on speaker labels (up to eight speakers) and rename them to Agent and Customer. Labels come from the sound of each voice, not from separate call channels.
5. Search for the words you care about, copy the lines you need, and export plain text or Markdown for your notes, or CSV with timestamps if you want one row per line in a spreadsheet.

What it does not do

It does not join calls, connect to a phone system, summarise a call, score it or judge the customer's mood. Those are different products. What you get is the spoken words, with times, which you read and judge yourself. The transcript is a draft: phone-line audio is narrower and rougher than a studio recording, two people talking over each other are the lines most likely to lose words, and no accuracy figure is offered, so check any quote, number or promise against the audio before you act on it.

Consent, card numbers and other private details

Recording rules differ between countries and between US states: in some places everyone in the conversation has to agree to be recorded, in others one person's consent is enough. Check the rule that applies to you before you record. This page is not legal advice. Calls also contain personal details: names, addresses, account numbers, sometimes payment card or health information. Follow your own company's policy on where such a recording may go. Uploading sends the audio to our server. Files from the no-account preview are deleted automatically; with an account the file and transcript stay until you delete them, and the privacy page says they are not used to train anything. We make no claim that the hosted site meets any industry or legal standard for call recordings. If a policy says the audio must stay on your own systems, run the software yourself instead.

Which plan fits

Without an account you can try one file at a time, up to 15 minutes and 25 MB, 3 tries a day, with nothing to sign up for. Pro is $9.99 a month for 600 transcription minutes a month (10 hours of audio), with files up to 500 MB and 120 minutes each. Pro+ is $19.99 a month for 2,500 minutes a month, files up to 1 GB and 180 minutes each, and priority processing when the queue is busy. Paid plans are billed monthly in US dollars with PayPal and can be cancelled from your Billing page; transcripts you already made are not deleted when a plan ends.

As a rough measure, a team that reviews twenty 20-minute calls a month needs 400 minutes, which is inside Pro's 600; a team that transcribes every call needs to count its monthly call minutes first, because the allowance is measured in minutes of audio.